TTC's image: subway on platform

TTC’s image: subway on platform

Please note the Cancellation of the following TTC subway track work this weekend (April 20-21):

Toronto Transit Commission (TTC) announced the weekend closure of subway service at certain stations as well as the details of its new station management model, introducing its six, new Group Station Managers (GSMs) in Toronto, Ontario, Canada.

Due to TTC’s subway track maintenance work on two sections of the University-Spadina line, the following service changes will occur this weekend:

  • Saturday, April 20 – there will be no subway service between Union and St Clair West stations:
    • A shuttle bus service will stop at:

      • all stations between St Clair West and St Andrew station on the University line

      • King Station on the Yonge line

    • The shuttle buses will operate every 2-3 minutes

    • The TTC will have Wheel-Trans buses stationed at Eglinton West, St George and St Andrew stations to accommodate seniors and persons with disabilities who use wheelchairs, scooters and other mobility aids

  • Sunday, April 21 – there will be no subway service between St George and Downsview stations
    • Shuttle buses will operate every 2-3 minutes between St George and Downsview stations

    • The TTC will also have Wheel-Trans buses available at Eglinton West, St George and Downsview stations to accommodate seniors and persons with disabilities who use wheelchairs, scooters and other mobility aids

This video presents “TTC introduces 6 new Group Station Managers”:

TTC’s Group Station Managers to focus on customers, service excellence

Also, TTC today announced details of its new station management model, introducing its six, new Group Station Managers (GSMs) as part of its continuing commitment to modernize and transform the TTC:

  • The introduction of Group Station Managers is a 2013 Customer Charter commitment introduced on Feb. 28, 2013
    • This new model includes standardizing the reporting relationships for greater efficiency and response to customer needs

    • Five of the six Group Station Managers appointed come from outside the TTC

    • Each is responsible for a group of subway stations in six zones wherein the four women and two men will:

      • lead a group of employees in providing excellence in customer service, while ensuring a safe, clean, efficient and secure transit system for the TTC’s 1.7 million daily riders

      • will oversee teams of duty station managers, station supervisors, janitors and station collectors

    • Group Station Managers (please click here to see their biographies) and their six zones are:
      • Bo Koch – Bloor-Danforth West (Bathurst to Kipling)

      • Cameron Penman – Central (Castle Frank to Spadina)

      • Shelley Pickford – Bloor-Danforth East/SRT (Broadview to McCowan)

      • Michael Sosedov – North Yonge/ Sheppard (Finch to St. Clair; Sheppard line)

      • Ellen Stassen – University-Spadina (Downsview to Osgoode)

      • Eve Wiggins – Downtown Yonge (St. Andrew to Summerhill)

TTC Contact Info

  • Information on fares, routes, schedules and service
    • 416-393-4636 (INFO)

    • Recorded information available 24 hours daily

    • Operator-assisted service is available from 8:00am to 6:00pm daily, except statutory holidays

    • TTY Hearing Impaired Service, 416-481-2523, Daily, 8:00am-6:00pm; except statutory holidays

  • Main Switchboard
    • 416-393-4000

    • Monday to Friday, 8:30am to 4:30pm

Toronto, Ontario, Canada

NEWS RELEASE

TTC’s Group Station Managers to focus on customers, service excellence

April 18, 2013

The Toronto Transit Commission today announced details of its new station management model, introducing its six, new Group Station Managers (GSMs) as part of its continuing commitment to modernize and transform the TTC.

Chair Karen Stintz and CEO Andy Byford introduced the GSMs – a new position at the TTC – at an event today at Victoria Park Station. Five of the six GSMs appointed come from outside the TTC (biographies attached). Each is responsible for a group of subway stations in six zones (North Yonge and Sheppard; Bloor-Danforth East and SRT; Central; Downtown Yonge; Bloor-Danforth West; and University-Spadina) where the four women and two men will lead a group of employees in providing excellence in customer service, while ensuring a safe, clean, efficient and secure transit system for the TTC’s 1.7 million daily riders.

The introduction of Group Station Managers is a 2013 Customer Charter commitment introduced on Feb. 28. http://www3.ttc.ca/Customer_Service/Customer_Charter/index.jsp

TTC Chair Karen Stintz said: “The GSMs will develop positive relationships and partnerships with our customers, employees, City Councillors and with the communities in which our stations are located, including Business Improvement Areas. I am pleased to be part of this exciting, new era in customer service at the TTC.”

The GSMs will oversee teams of duty station managers, station supervisors, janitors and station collectors. This new model includes standardizing the reporting relationships for greater efficiency and response to customer needs.

“One of our key Customer Charter commitments was the appointment and announcement of Group Station Managers,” said TTC CEO Andy Byford. “I am pleased we have done that today. These women and men will help establish a new level of customer service where it matters most: on the frontline, in our stations. The GSM role is based on a job that I did in London and I know that it is what we need in order to drive up performance and transform customer satisfaction at our subway stations. To me, it is a key enabler to delivery of our vision of making the TTC a transit system that makes Toronto proud.”

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