Hurricane Sandy-Ontario Outages Update: Thousands of Canadians Still Without Power

This video presents “Hurricane Sandy moves into Canada”:

  • Strong winds and rain have hit Ontario and Quebec in Canada Tuesday as super storm Sandy churns its way north
  • The storm began to batter the areas Monday night, knocking down trees and power lines
  • It has left 200,000 people in Southern Ontario and western Quebec without power
  • On Tuesday, most schools, shops and public transportation opened as normal, except for 14 schools closed due to power cuts
  • Local authorities say the northeastern part of the country will still experience extreme weather in the next few days

Hydro One Storm Centre: Map of Power Outages in Ontario. Last Updated: Oct 31, 3:13 AM Information is being updated every 15 minutes.
Hydro One Storm Centre: Map of Power Outages in Ontario. Last Updated: Oct 31, 3:13 AM Information is being updated every 15 minutes.

This is an update to my previous blogs:

On October 30, 2012 at 5:15 pm, Chris Bentley, Minister of Energy, issued the following statement regarding power outages across Ontario, Canada :

“I have just received an update from Hydro One and local distribution companies across the province. As of 4:30 this afternoon, hydro crews have restored power for 113,000 customers hit at the peak of the storm, and are working to turn the lights back on for the remaining 37,000 customers still without power.

We expect that we have reached the peak of storm-related outages, but continuing heavy winds and rain could affect restoration efforts. Many utilities expect that power will be restored throughout the evening and into tomorrow. However, with localized or remote outages power restoration may take more time.

I can assure Ontarians that hydro crews have been working throughout the night and day today to restore power for families and businesses. Affected utilities across the province are working very hard to restore power under difficult weather conditions and challenging circumstances.

Hurricane related updates can be found at Hydro customers can also contact their local power company for up-to-date, local information. Customers may call the phone number located on their utility bill or check their local utility’s website.

Ontario Power Generation staff have completed a post-storm check of all generating facilities and infrastructure and have found that all are operating normally and report no negative impacts from the storm.”

Chris Bentley, Minister of Energy

As the largest electricity transmission and distribution company in Ontario, the provincial government’s Hydro One Networks Inc. (Hydro One) serves about 1.3 million end-use customers and smaller municipal utilities in the province.

  • More than 1,300 Hydro One staff are working on the restoration effort including lines staff, forestry technicians, apprentice crews and damage assessors
  • Hydro One has started moving crews from the northern part of the province to support restoration efforts with the most affected communities in parts of southern Ontario
  • Extended Outage Tips:
    • Do not use a generator unless it has been professionally installed and properly ventilated, to avoid the risk of carbon monoxide poisoning

    • Make sure to have non-perishable food, water and first aid supplies on hand
    • Do not go near downed power lines
      • Call Hydro One immediately if a downed power line is spotted
    • Make sure to turn off all of the elements on your electric stove and oven if you were cooking when the lights went out
    • Leave on one light so you’ll know when the power is back on
    • Avoid damage from a power surge when the power comes back on by turning off and unplugging major appliances including televisions, computers, stereos and other electronics
    • Make arrangements to stay with family members or friends if the power is expected to be off for an extended period of time
  • For the most recent information on power outages as depicted by an interactive map, Hydro One customers can go to:
    • Hydro One’s online Storm Centre outage mapping system is updated every 15 minutes with information on restoration times, outage causes and crew status to keep you informed
  • Please call 1-800-434-1235 to report a power outage, fallen tree hazard or emergency (24 hours)
"Toronto tree canopy (CNW Group/Toronto Hydro Corporation)"
“Toronto tree canopy (CNW Group/Toronto Hydro Corporation)”

As the largest municipal electricity distribution company in Canada delivering electricity to about 712,000 customers located in the City of Toronto (and distributes approximately 18% of the electricity consumed in the Province of Ontario), Toronto Hydro-Electric System Limited (Toronto Hydro) is continuing restoration efforts through the night to bring power back to customers still affected by the storm that swept through the City on Monday night.

  • Many isolated outages remain across the city
  • Power restored to almost 99% of Toronto Hydro customers  affected by storm (Oct. 31, 2012)
    • Repair crews have been working overnight and will continue restoration efforts throughout Wednesday to bring service to the remaining 700 customers
    • They are working to restore power as quickly as possible
    • They ask for customers’ continued patience as their crews work to restore power
  • The primary area affected was bounded by:
    • Talwood Drive (north)
    • Eglinton Ave E (south)
    • Bayview Ave (west)
    • Don Mills Rd (east)
  • Remaining crews are turning their attention to restore outages that affect the greatest number of customers first
    • Localized outages, or secondary lines, affecting one or two houses will be a secondary priority
  • Toronto Hydro estimates that more than 85 per cent of outages were caused by tree contacts with power line, poles and transformers
    • “This is due to Toronto’s mature and plentiful tree canopy
    • The necessary repairs to the system will cost Toronto Hydro an estimated $1 million; a price tag that other utilities in the GTA (Greater Toronto Area) will be spared as tree canopies in neighbouring jurisdictions are not comparable in density, size or maturity”
  • Toronto Hydro expects to have most customers restored by end of day Wednesday, although some outages may last through until Thursday
    • Toronto Hydro is asking that customers call in to report only new outages
    • Electrical emergencies and power outages should be reported to Toronto Hydro at 416-542-8000
  • As repairs continue, the utility is using customer smart meters to expedite restoration efforts by communicating with the meters to confirm that power has been restored locally
    • If a signal is received from the meter, that power out call is removed from the log
  • Toronto Hydro customers can expect updates on outages and restoration status via:


Ministry of Energy

For public inquiries call:

  • 1-888-668-4636
  • TTY: 1-800-239-4224


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